Return & Refund Policy

At Shopy.lk, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

You may request a return under the following conditions:

• The item is damaged, defective, or not as described

• You received the wrong item

• The product is unused, in original condition, and in original packaging

• The return request is made within 7 days of delivery

⚠️ Some products are not eligible for return (see Section 6).

2. How to Request a Return

To initiate a return:

1. Contact our Customer Service at [email protected] or call +94706759759

2. Provide your Order ID, product name, and reason for return

3. We will guide you through the return process and arrange for pickup or ask you to send the item back

3. Return Process & Approval

• Once we receive the returned item, our team will inspect it.

• If the return is approved, we will issue a replacement or refund, depending on your preference.

• You’ll be notified via email or phone once the process is complete.

4. Refunds

If eligible for a refund:

• Refunds will be made via the original payment method (card, bank transfer, etc.)

• It may take 5–14 business days for the refund to appear in your account

5. Return Shipping

• If the return is due to our error (damaged, defective, wrong item), we will bear the return shipping cost.

• If the return is due to a change of mind or mistake from the customer, return shipping charges may apply.

6. Non-Returnable Items

The following items cannot be returned:

• Personal care & hygiene products (e.g., makeup, razors, underwear)

• Opened food or drink items

• Customized or personalized items

• Perishables

• Digital goods or software

7. Late or Missing Refunds

If you haven’t received your refund:

• First check your bank account again

• Contact your credit card company or bank (it may take time before your refund is officially posted)

• If you’ve done all of this and still have not received your refund, please contact us at [email protected]

8. Contact Us

If you have any questions about returns or refunds, feel free to reach out:

? Email: [email protected]
? Phone: +94706759759