Welcome to Shopy.lk Seller Center! This Seller Policy outlines the rules, responsibilities, and expectations for all sellers who list and sell their products on our platform. By registering as a seller on Shopy.lk, you agree to abide by this policy.

1. Seller Eligibility

To sell on Shopy.lk, you must:

Be a Sri Lankan citizen or registered business
Provide valid contact and bank details
Comply with all applicable local laws and tax regulations
Agree to all terms listed in this Seller Policy

2. Product Listings

Sellers are responsible for ensuring product listings are accurate, clear, and not misleading.
Include complete information: title, description, price, images, size/weight, and delivery timelines.
Counterfeit, prohibited, expired, or unsafe items are strictly forbidden.
Shopy.lk reserves the right to edit, suspend, or remove listings that violate our policies.

3. Order Fulfillment

Sellers must process and ship orders within the agreed handling time.
Use reliable shipping methods and update tracking info when available.
Delayed or unfulfilled orders may result in penalties or suspension.

4. Returns & Refunds

Sellers must honor Shopy.lk’s Return & Refund Policy.
If a customer returns an item due to damage, defect, or wrong delivery, the seller is responsible for replacing the item or issuing a refund.
Sellers may be required to cover return shipping costs in such cases.

5. Pricing & Payments

Product pricing must be competitive and include applicable taxes.
Shopy.lk will collect payments from customers and release seller payouts on a regular schedule (e.g., weekly or bi-weekly), after deducting:
- Platform commission
- Transaction fees (if any)
Sellers must maintain an active bank account in Sri Lanka to receive payouts.

6. Seller Fees & Commissions

Sellers will be charged a commission based on product category.
Additional services like sponsored ads or premium placement may incur extra fees.
All fees will be clearly outlined in the Seller Dashboard.

7. Performance & Ratings

Sellers must maintain high service standards, including:
- Fast response times
- Fulfilling orders on time
- Maintaining product quality
Customer feedback and ratings will impact seller visibility and trust.

8. Prohibited Actions

Sellers must not:

Sell counterfeit or unauthorized branded products
Manipulate reviews or ratings
List prohibited items (weapons, drugs, adult content, etc.)
Spam or mislead buyers
Use Shopy.lk data or branding without permission

Violations may result in warnings, account suspension, or permanent ban.

9. Account Termination

Shopy.lk reserves the right to terminate seller accounts without prior notice if:

There are repeated policy violations
Fraudulent or unethical practices are detected
Seller performance is consistently poor

10. Legal Compliance

Sellers must comply with all applicable Sri Lankan laws, including but not limited to:

Consumer Affairs Authority Act
Tax regulations (e.g., VAT/NBT)
Import/export laws (if applicable)

11. Contact & Support

For questions or seller support, please contact:

? Email: [email protected]
? Phone: +94706759759
? Seller Portal: https://shopy.lk/seller/login

Seller Policy